Your source for aquarium supplies. From protein skimmers, calcium reactors, aquarium pumps, heaters and aquarium chillers to specialized fish tank lighting, Island Aquatics has it all for your saltwater aquarium!
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PAYMENT METHODS ACCEPTED
We accept all major credit cards.

We also handle canadian and international orders. Please note that there will be handling charges in addition to what your total shows. We will email you with the difference in prices.

YOUR PRIVACY
Your privacy as our customer is of extreme importance. We do not in any way sell, trade, or make public your information. All of your address information is stored on a secure server backed by an SSL certificate providing the highest level of internet security. Once your order has been processed and verified, all payment and credit card information is immediately removed from the secure web server to ensure that your payment information is COMPLETELY UNAVAILABLE to anyone on the internet. We value your business as much as we value your privacy.

SHIPPING POLICY
In stock orders ship within 24 hours of being processed. In the event of a back order, we will contact you to inform you of the back order and the expected ship date for your order. We charge actual freight rates and do no charge an additional handling fee. We ship orders via the most economical carrier. Typically, we use UPS for ground shipments and either FedEx or UPS for expedited air shipments. We use US Mail for international orders unless specified by the customer. All damages and shortages with orders received via UPS, FedEx and US Mail must be reported within 48 hours. Transit time for most ground shipments is 4 business days depending on your location. Certain items are drop shipped direct from the manufacturer. Additional transit time of 24-48 hours may apply in certain cases depending on availability.

ADDITIONAL HANDLING CHARGES
Some items such as fluorescent lamps, fixtures, larger protein skimmers, calcium reactors, sumps, and over-weight items are based on dimensional weight. If you prefer to know your shipping cost in advance, please email us your order information and shipping address. We will email you an invoice total showing your shipping charges.

Regular Shipping and Handling Fees:
FOR $0.01 - $49.99, S/H = $7.99
FOR $50.00 - $99.99, S/H = $9.99
FOR $100.00 - $199.99, S/H = $11.99
FOR $200.00 AND UP, S/H = $14.99

* some items require extra charges due to oversize or overweight

RETURN POLICY

  • Orders may be returned as long as: The product has not been used.
  • The product is in the original box and the packaging resalable and not damaged.
  • The product is accompanied by all its original paperwork, instructions, warranty cards, and accessories.
  • The product was purchased within the last 30 days.

We cannot be held responsible for return shipping costs associated with your returned item. We also suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 10% restocking fee. Books, clearance items, and special orders are not returnable.

DEFECTIVE ITEMS
Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues, but please contact us if you believe to have purchased a defective item so we can assist you in getting this matter resolved.

DAMAGED ITEMS
PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. All damage claims must be made within 7 days of receiving the package. Any claim made over 7 days may be out of our control, so please inspect your shipment immediately upon delivery. If you have purchased lamps to use at a later date, we advise testing them immediately when receiving them.

OUR LOWEST PRICE GUARANTEE
If you find an item at a lower price from another vendor, we will meet or beat that price as long as it is a legitimate advertised price and the vendor has the item in stock (some exceptions may apply).